How it works

5-Day Return Period Guidelines

• You must request a vehicle return prior to the 5th day after the date and time of delivery. Requesting a vehicle return must be completed through your Deal Page, where you uploaded all of your information, by clicking on 'Request a refund'. Your specific return date and time will be listed on your Deal Page.
• The vehicle return request must occur within five (5) days and have no more than 250 miles added to odometer, from the date and time of delivery.
• The vehicle must be scheduled to be returned to your Joydrive Dealer Member by the end of the following business day of the request. You are responsible for returning the vehicle.
• The vehicle must be free of all liens other than the lien created by the retail installment contract of purchase.
• The vehicle must be: 1) In the same condition as received; 2) Without any mechanical complications, damage, or having been in an accident since delivery.
• Additional fees at $1.00 per each mile may be applied in case of mileage overage. Additional fees may be applied to repair damage or mechanical complications.
• If you had traded-in a vehicle and wish to return your vehicle, your trade-in will be returned to you only after all required fees have been paid. Required fees may be deducted from your down payment refund.
• Your initial $500 deposit should post to your account in approximately 5 - 10 business days, depending on the credit card processor and your bank.
• Additional documents may be required before any outstanding funds may be refunded. After any required documents are completed, any outstanding funds will be refunded within ten (10) business days.